Shipping Time
Shipping Time
- Same-day or standard shipping typically takes up to 3 days for delivery.
- Some products may take up to 10 days for delivery.
Return & Exchange Policy
Return & Exchange Policy
- Refunds are available for regular-priced items only, excluding promotional or sale items.
- To request a return or exchange, please contact our customer service within 7 days of receiving the product.
Eligibility for Returns
Eligibility for Returns
- Items must be in their original condition as purchased.
- Opened or used products cannot be returned.
- Items with removed tags or any damage are not eligible for return.
Refund Process
Refund Process
- For approved returns, the refund amount will exclude shipping fees and return shipping costs.
- Credit Card Payments: Once the return is received and approved, refunds may take up to 10 business days depending on the payment service provider.
- Cash on Delivery (COD) Payments: Once the return is received and approved, refunds will be issued as a HAN GLOW voucher within 2 business days.